Cancellation Policy

Last Updated: November 5, 2025

Thank you for shopping with Orchid Beauty (accessible at https://orchidbeauty.shop). We strive to provide our customers with the best beauty and skincare products and a seamless shopping experience. Please read our Cancellation Policy carefully before placing your order.

1. Order Cancellation by Customer

  • You may request to cancel your order within 24 hours of placing it or before it has been shipped, whichever comes first.

  • Once an order is shipped, it cannot be canceled.

  • To cancel your order, please email us at support@orchidbeauty.shop with your order number, name, and reason for cancellation.

  • If your cancellation request is approved before dispatch, we will initiate a full refund to your original payment method within 5–7 business days.

2. Order Cancellation by Orchid Beauty

We reserve the right to cancel or refuse any order for the following reasons:

  • Product out of stock or unavailable.

  • Errors in product pricing or description.

  • Suspected fraudulent or unauthorized transactions.

  • Technical issues with the payment gateway or website.

If your order is canceled by us, you will be notified via email, and a full refund will be issued within 5–7 business days.

3. Refunds for Canceled Orders

  • If your order is canceled before shipment, a 100% refund will be processed.

  • If the product has already been shipped, please refer to our Return & Refund Policy for further guidance.

4. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Recheck your bank account.

  2. Contact your credit card company or payment provider — processing times vary.

  3. If you’ve done all this and still haven’t received your refund, please contact us at support@orchidbeauty.shop.

5. Contact Us

If you have any questions regarding your order or our cancellation policy, please reach out to us:
📧 Email: support@orchidbeauty.shop
🌐 Website: https://orchidbeauty.shop
📅 Effective Date: November 5, 2025