Contact us

Effective Date: November 5, 2025
Website: https://orchidbeauty.shop

At Orchid Beauty, we value your feedback, questions, and concerns. Our goal is to provide you with the best customer experience possible. This Contact Us Policy explains how you can get in touch with us and how we handle your inquiries or feedback.

1. How to Contact Us

You can reach us through any of the following methods:

📧 Email:
support@orchidbeauty.shop

🕓 Business Hours:
Monday – Saturday: 10:00 AM to 7:00 PM
Sunday: Closed

2. Response Time

We strive to respond to all customer queries within 24–48 business hours.
In case of high volume, it may take slightly longer, but we appreciate your patience and will respond as soon as possible.

3. What You Can Contact Us For

You can contact us for:

  • Questions about your orders or shipments

  • Product details or recommendations

  • Returns, exchanges, or refund inquiries

  • Technical issues with our website

  • Feedback or suggestions

  • Collaboration or partnership opportunities

4. Information You May Need to Provide

When contacting us, please include:

  • Your full name

  • Order number 

  • Email address and phone number

  • A clear description of your query or issue

This helps us serve you faster and more efficiently.

5. How We Use Your Contact Information

Any personal details shared while contacting us will be used solely to:

  • Respond to your inquiries

  • Resolve your requests

  • Improve our services

We do not sell, rent, or share your contact details with third parties except as required by law or as stated in our Privacy Policy 

6. Updates to This Policy

We may update this Contact Us Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
All updates will be posted on this page with a new “Effective Date.”

7. Thank You for Connecting with Orchid Beauty

We appreciate your trust and interest in Orchid Beauty.
Your satisfaction is our priority, and we look forward to assisting you!